Embracing generative AI is no longer a choice but a necessity for both employees and companies. In a rapidly evolving technological landscape, generative AI offers innovative solutions, driving efficiency and fueling creativity. Employees must upskill to work in harmony with AI, while companies must integrate it into their strategies. Those who fail to adapt are already falling behind, as competitors harness the power of AI to innovate and optimize. This synergy of human intelligence with AI is the path forward, and those who ignore this trend will find themselves irrelevant in the modern business world.
Understanding this new reality, and the burgeoning expectations from the workforce that they experience value in their work, we must consider shifting core business measures as the underpinning for changing behaviors to drive alignment with the altered reality. Where better to start than tried-and-true productivity measures as prime targets for reassessment?! Let's dig into this new perspective, exploring both the promising opportunities and potential challenges.
The Shortcomings of Traditional Metrics
While reading an insightful report from Deloitte, I was struck by their argument that productivity, although seeming to have decreased as technology has increased, is simply no longer working as a foundational measurement. Given my own experience and research, this strongly resonates with me. Further, generative AI is supercharging the misalignment of classic productivity measures as human+AI partnerships are logarithmically enabling individual worker capabilities. Let's examine this concept of needed productivity measurement changes through examples of classic productivity measures:
Output per Hour: Measuring the number of products produced or services rendered within a specific time frame.
Sales per Employee: Evaluating success based on the sales revenue generated by each employee.
Cost Efficiency: Focusing on minimizing costs while maximizing output.
Utilization Rates: Assessing how effectively resources, such as machinery or employee time, are utilized.
These classic productivity metrics focus solely on input and output, missing the nuance and creativity that define modern work.
Human+AI: Measures for the Partnership of the Future
The future, arguably already here, lies in human+AI partnership. In order to shift behaviors from the Industrial Age to today's AI-driven chapter of the Fourth Industrial Revolution (4IR), we must measure the right things. In the new world of work, embracing human-centric measures is necessary to ensure that behaviors are shifted, and worker expectations are addressed, as the market evolves. Below, I suggest how human+AI collaboration alters the above classic productivity measures. To enhance understanding and provoke ideas, I include possible replacement measures, example uses for these new measures, and calculation formulas.
Output per Hour
New Measure: Value Creation per Interaction
Explanation: This measure focuses on the value created through human+AI interactions, considering not only the quality and customer satisfaction but also the innovation brought into the process.
Example: Evaluating the effectiveness of AI-supported customer service in resolving complex issues, leading to higher customer satisfaction, and introducing innovative solutions to common problems.
Formula: Total Value Created (Quality + Innovation + Customer Satisfaction)/Total Interactions (Human+AI)
In this context, innovation could be measured by assessing:
Novel Solutions: The introduction of new and unique solutions to problems, facilitated by AI.
Improvement in Processes: Enhancements in efficiency or effectiveness through innovative approaches.
Customer Engagement with Innovative Features: Tracking how customers interact with and respond to innovative features or services introduced through AI.
The innovation component of the value creation would require a combination of quantitative and qualitative assessments, such as tracking the usage of new features, surveying customer responses to innovations, or evaluating the impact of novel solutions on resolving customer issues. By incorporating innovation into the measure of value creation, organizations can gain insights into how human+AI collaboration is not only improving existing processes but also driving forward-thinking changes that set them apart in the market.
Sales per Employee
New Measure: Collaborative Revenue Generation
Explanation: This measure assesses how human creativity and AI analytics work together to generate revenue, considering personalized marketing, targeted sales strategies, and customer engagement.
Example: Analyzing the success of AI-driven personalized marketing campaigns in increasing sales conversions. For instance, human marketers may design creative content, while AI algorithms target the right audience, leading to a more effective and personalized customer experience.
Formula: Total Revenue from AI-Enhanced Sales StrategiesTotal Collaborative Efforts (Human+AI)Total Collaborative Efforts (Human+AI)Total Revenue from AI-Enhanced Sales Strategies
In this context, the measure focuses on the synergy between human creativity and AI's data-driven insights. It's not just about the sales made but the innovative ways in which those sales are achieved through collaboration. By tracking both the revenue generated from AI-enhanced strategies and the collaborative efforts involved, organizations can gain a nuanced understanding of how human+AI partnerships are driving revenue growth in innovative ways.
New Measure: Ethical and Sustainable Efficiency
Explanation: Beyond cost minimization, this measure emphasizes ethical sourcing, sustainable practices, and long-term value creation through human+AI collaboration.
Example: Assessing the impact of AI-supported supply chain optimization that prioritizes sustainability and ethical sourcing.
Formula=Total Resources Used (Human+AI)/Total Value Created (Cost Savings + Ethical Practices + Sustainability)
(Note: Although this new measure may seem altruistic, public sentiment influenced buying and the legal / regulatory environment are driving the need for this shift. Cancel culture and the escalation of global fines for perceived ethical and environmental failures are evidence of the business reasons for embracing this new measure.)
New Measure: Adaptive Resource Allocation
Explanation: This measure evaluates how resources, including human talents and AI capabilities, are adaptively allocated to meet changing needs and opportunities, fostering agility and resilience.
Example: Monitoring how AI-driven workforce management tools help in dynamically allocating human resources to different projects based on real-time needs.
Formula=Total Resources Allocated (Human+AI)/Total Value Created through Dynamic Allocation
In this context, the measure quantifies the need for a highly adaptive and responsive approach to resourcing in the face of rapid change, fueled by high-growth technologies such as generative AI. The measure reflects not just the quantity of resources used, but the quality and effectiveness of their allocation. This measure recognizes that in a world of constant change, the ability to adapt resources intelligently is a key driver of success and innovation.
These new measures reflect a shift from a narrow focus on efficiency and output to a more holistic view that considers value creation, collaboration, ethics, sustainability, and adaptability. They align with the principles of human+AI partnership, emphasizing quality, innovation, and long-term success over mere quantity and short-term gains.
Changing These Measures Won't Be Easy
While this new approach offers exciting possibilities, changing measures that are so deeply entrenched in businesses, and the mindset of the overall workforce, will be challenging. At a minimum, these issues need to be overcome:
Awareness and Acceptance: Before any change can occur, there must be a clear understanding and acceptance that the existing measures are no longer sufficient in the context of human+AI collaboration. This requires educating stakeholders about the limitations of traditional metrics and the benefits of the new approach. It will be necessary to build a shared vision that aligns with the organization's goals and values, fostering a culture that is open to change and innovation.
Resistance to Change: Transitioning from traditional metrics will face resistance from those accustomed to the old ways. This resistance can be mitigated through transparent communication, involving employees in the change process, and providing the necessary support and training.
Implementation Complexity: Creating new metrics that accurately capture human+AI collaboration can be complex and time-consuming. It requires careful planning, collaboration across different departments, possibly new tools and technologies, and new processes to support the human+AI paradigm.
Potential Loss of Focus: Without careful implementation, a shift in focus might lead to ambiguity in performance evaluation, affecting organizational alignment and efficiency. Clear guidelines, ongoing communication, and monitoring are essential to ensure that the new measures enhance, rather than hinder, organizational performance.
The transition to new productivity measures reflecting the human+AI partnership is a multifaceted challenge that goes beyond mere metrics. It will require a profound cultural shift. By approaching challenges with transparency, engagement, and careful planning, organizations can successfully navigate this transition. The result will be a more agile, innovative, and human-centric approach to productivity that resonates with the demands of the 4IR.
Conclusion: A Balanced Way Forward
Embracing AI, and particularly generative AI, is not just about technological advancements; it's a fundamental shift in how we approach work, collaboration, and value creation. In today's rapidly advancing AI environment where human+AI partnerships are defining success; traditional productivity measures fall short. They fail to capture the richness, creativity, and ethical considerations that are now central to business operations. The new measures proposed here reflect a more holistic view, emphasizing innovation, sustainability, adaptability, and ethical alignment. Changing these deeply entrenched measures won't be easy, but it's a necessary step to align with the altered reality of today's business landscape. Those who embrace this change, recognizing the synergy of human intelligence with AI, will lead the way in innovation and growth. Those who ignore this trend risk becoming quickly irrelevant.
The time to reassess and redefine productivity in the context of human+AI collaboration is now. Let's seize the opportunity to drive alignment with this evolving partnership, fostering a future where technology enhances human potential. Together, we can build a responsive, responsible, and resilient business world wherein the workforce thrives.