Fulfillment / Refund Policy

At Dr Lisa AI, we're committed to the satisfaction of our customers and believe in the quality of our services. Our goal is to help you navigate the world of AI with confidence and ease. However, we understand that there may be circumstances under which you may seek a refund.

Eligibility for a Refund:

• Services: For our consulting and advisory services, including keynote speeches and executive advising, we offer full refunds according to our mutually agreed upon contract terms. Due to the nature of these services, we are unable to offer refunds for cancellations that occur 1) in breach of our mutually agreed upon contractual terms, 2) with less than 14 days advance notice, or 3) after travel costs have been incurred. However, we may offer a credit for future services at our discretion.

• Subscriptions: For subscription-based services, you may cancel according to our mutually agreed upon contractual terms. We will issue refunds per those contractual terms.

• Products: Products purchased on this site are all custom printed on demand. Due to this, we are unable to offer refunds, returns, or exchanges. Please carefully select sizes and colors to ensure satisfaction with your purchases. If there is a defect in the manufacturing of the product, we will request that you provide us with a photo of the problem so that a replacement, refund, or a credit can be considered.

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Process for Requesting a Refund:

1. Contact us at admin@drlisa.ai with your refund request.

2. Please include your order number and a brief explanation of why you’re requesting a refund.

3. We will review your request and respond within 3 business days.

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Additional Information:

• Refunds will be processed using the original method of payment.

• It may take up to 30 business days for the refund to appear on your statement, depending on your bank or credit card issuer.

• We reserve the right to modify this refund policy at any time, so please review it frequently.

Thank you for choosing Dr Lisa AI to guide you in harnessing the power of AI. We're here to support your journey from strategy to action, every step of the way!

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